Refund and Cancellation Policy

Last updated: 11 November 2026

This policy describes how AMPREH.CLOUD handles requests to cancel services or review payments. The terms presented at checkout, the nature of the service and applicable law will also apply.

Cancellation Requests

Customers who wish to cancel a service should submit a written request through the customer portal or contact support using the registered account email. Include the domain or service name and the requested cancellation date. Cancellation of a hosting service does not automatically cancel separately registered domains or other add-on services.

Refund Review

Refund requests are reviewed individually. Where a refund is approved, it will generally be returned through the original payment method where supported. Processing time may depend on the payment provider and financial institution.

Domain Names and Third-Party Fees

Domain registrations, renewals, transfers and certain third-party products may be irreversible once submitted to the relevant registry or provider. Such charges may therefore be non-refundable, except where a refund is required by applicable law or the charge was not successfully completed.

Duplicate or Unsuccessful Payments

If you believe you have been charged more than once or a payment was debited without the corresponding invoice being updated, contact billing with the invoice number, payment date and transaction reference. Do not send full card details or passwords.

How to Request Assistance

Email: billing@ampreh.cloud (create this mailbox before publishing)
Alternative email: info@ampreh.cloud
Telephone: 08030609727
WhatsApp: 08138515183

Before publishing, the company should approve its actual refund eligibility, any hosting trial/refund period, exclusions and processing timelines. This draft does not promise a specific refund period.